For a month now (at least) Windows Live Mail has been behaving erratically. It all happened (I think) when I uninstalled Norton AV and installed Windows Security Essentials. In the 2 minutes between the two, a program called Security Fortress made its way into my system a screwed everything up royally. This particular version installed multiple rootkits that weren't detected by malwarebytes on the first screening. What a major waste of time. I'm tech savy, but not tech guru. It took me awhile to get normal functions going again, but I think I did it and I didn't destroy the registry. However, windows live mail, which I have been using for a few years, just wont work properly. Nor will windows "fix it" program. 1. Windows Live Mail will work only when I turn off windows firewall. I have tried adding rules to inbound connections but to no avail. I'm not particularly competent in this area so I'm not sure why. Any advice on how to get WLM to work with Windows Firewall? 2. Windows "fix it" still doesn't work. And the fact that it doesn't work makes believe that there is still an underlying problem with the computer. I had all sorts of run time errors with the virus and root kit. So far, this is the last one. I get an Error box saying "Troubleshooting cannot continue because an error has occurred....blah blah blah runtime error......[Code 80040402]. Thanks for any advice on the above issues. Go the Crows.

Hi, According to your description, I suggest to contact Live solution center for further help: Windows Live Solution Center The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding. Regards, Leo HuangLeo Huang TechNet Community Support

Hi, According to your description, I suggest to contact Live solution center for further help: Windows Live Solution Center The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding. Regards, Leo HuangLeo Huang TechNet Community Support

please run the following tools northon antivirus removal tool for your product due to nortons NIC filter corruption possibilities rkill combofix tdskiller malwarebytes mse in that order. then open cmd and type sfc /scannow if that fails, do a system restore, and then run the sfc scannow again, if that fails, your best bet is to do a windows wipe and reload due to times restraints, back up all data, find driver cds, application cds, also try to reset the firewall and reinstall WLM